Statement of Purpose
Type of service: Care home without nursing
Each person using The Old Rectory’s service will learn to see themselves as a valuable and responsible individual, who can build and maintain rewarding relationships, leading to a satisfying independent life, at home, in activity pursuits and within the community.
The Old Rectory is a fifteen bed care home situated in just under one acre of land. The Old Rectory cares and supports people with learning disabilities, autism and other associated complex health and emotional needs. The Old Rectory is divided into three four bedroom apartments and one three bedroom apartment, each providing care and support. Each person has their own bedroom with ensuite facilities, a shared lounge, dining room and kitchen facilities. There is a large private garden.
The Old Rectory has been running as a care home open since 1984, with the aim to provide accommodation for people with Learning Disabilities, Autism, and other associated complex health and emotional needs. Service users are encouraged and enabled to lead a fulfilled and independent life with the necessary support.
Service users who can/cannot reside at The Old Rectory
Should The Old Rectory not be able to continue to care for a service user, due to deteriorating health needs, requiring nursing care; a meeting would be requested with the appropriate care manager and suitable arrangements would be made.
We recognise the need to accept help with personal tasks can be invasive. We therefore, strive to retain as much privacy as possible for service users in the following ways:
- Giving help and support in intimate situations as discreetly and with as much tact as possible.
- Helping service users to furnish and equipt their rooms in their own style and to use them as they wish for privacy, leisure, meals and entertaining.
- Offering areas around the home for service users to be alone or with family and chosen friends.
- Guaranteeing service users privacy when using the telephone, opening and reading post and communicating with friends, relatives or others.
- Ensuring the confidentiality of information that the home holds about service users.
At The Old Rectory, we aim to preserve respect for our service users in the following ways:
- Treating each service user as a person and as a valued individual.
- Enabling service users to present and express themselves to others in ways they wish, through clothing choices, how their bedroom room is decorated and equip and how they present themselves.
- Offering a range of activities, this in turn will enable service users to express their individuality.
At The Old Rectory, we are aware by living in a group situation our service users may lose some independence. Therefore it is all the more important to promote our service users remaining opportunities to think and act independently by:
- Provide as tactfully as possible personal support and/or assistance when needed.
- Promote independent interaction with others, and carry out tasks of daily living unaided or with support.
- Help service users take reasonable and thought out risks.
- Promote possibilities for service users to establish and retain contacts beyond the home.
- Provide service users help and support to fulfil their ambitions and goals in life.
We aim to provide a structure of support and security, which responds to the need for security in the following ways:
- Offering assistance and support in situations which would otherwise be difficult and/or impossible for service users.
- Protect service users from all forms of abuse and possible abusers.
- Provide readily accessible complaints procedure in suitable formats.
- Create an atmosphere which service users experience as open, positive, empathetic and inclusive in their environment.
Having a Learning Disability, Autistic Spectrum Disorder or other complex needs and residing in a care home could all act to deprive our service users of their rights as citizens. We, therefore, work to maintain our service users place in society in the following ways:
- Preserving for service users full and equal access to all elements of the National Health Service, Local Learning Disability Team and Social Services.
- Assist and support service users’ access to public services such as libraries, further education and lifelong learning.
- Facilitate service users in contributing to society, helping each other, and taking on roles involving responsibility within and beyond the home.
- Give all service users the option to vote, if they are able or wish to.
At The Old Rectory we aim to help our service users achieve fulfilment in all aspects of their lives in the following ways:
- Provide meals which offer choice and variety and enable service users as far as possible to decide for themselves where, when and with whom they consume their meals.
Offer service users a wide range of leisure activities from which to choose.
- Enable service users to manage their own time. Each service user has a weekly activity programme.
- Avoid wherever possible, treating service users as a group.
- Respect individual and/or unusual behaviour in service users.
- Retain maximum flexibility in routines of the daily life within the home.
We want to help our service users to realise personal aspirations and abilities in all aspects of their lives. We seek to assist this in the following ways:
- Inform ourselves about each service users wishes about their individual histories and characteristics.
- Provide a range of leisure and recreational activities to suit the tastes and abilities of all service users, and to encourage, but not force participation.
- Respond appropriately to personal, intellectual, creative and spiritual values and practices of every service user.
- Respect our service user’s religious, ethnic and cultural diversity; services users attend religious or spiritual services of their choice.
- Help our service users to maintain existing contacts and to make new acquaintances, friendships, and personal relationships if they wish.
- Attempting always to listen and attend promptly to any service users desire to communicate at whatever level.
Quality of Care
The Old Rectory aims to provide the highest quality of care, and to do this we give priority to a number of areas relating to the operation of the home and the services we provide, which service users are able to contribute to with their own monthly meetings.
Choice of Home
We recognise that every prospective service user should have the opportunity to choose a home which suits their needs or abilities. To facilitate choice, we will do the following:
- Provide in depth information on The Old Rectory by publishing a statement of purpose and fully comprehensive service user guide.
- Give each service user a contract specifying the details of their relationship with The Old Rectory.
- Ensure every prospective service user has their holistic needs assessed before a decision on admission is taken.
- Demonstrate to every individual who is about to reside at The Old Rectory that we the home is confident their needs can be met as assessed.
- Offer introductory visits and/or transitional period to prospective service users and avoid unplanned admissions except in exceptional cases or emergency.
Personal and Health Care
At The Old Rectory, we work to professional guidelines for independent services and the ones the home provides. In pursuit of the best possible care, for our service users we will do the following:
- Provide with each service user with a, regularly updated and thoroughly implemented individual person centred care plan, based on an initial and then continuing assessment, which is reviewed monthly, six monthly and annually.
- Seek to meet or arrange appropriate professionals to meet the health and social care needs of each service user.
- Establish and carry out careful procedures for the administration of service user medication.
- Take steps to safeguard service user’s privacy and dignity in all aspects of the delivery of health, social and personal care.
- Treat with sensitivity and care service users who are dying, and sensitively assist and support them and their relatives at the time of death.
It is clear that service users may need care and support in a range of aspects of their lives. To respond to the holistic needs and wishes of our service users we will do the following:
- Aim to provide a lifestyle for service users which satisfy their spiritual interests, physical, social, and cultural needs.
- Help service users to exercise choice and control over their lives.
- Provide meals which are wholesome, appealing, balanced and in pleasing surroundings and at times which are convenient to our service users.
Concerns, Complaints and Protection
Despite everything that we do to provide a secure environment, we know that service users may become dissatisfied from time to time. We will do the following:
Provide a simple, clear and accessible complaints procedure. All complaints, concerns or matters involving service user’s protection should be made firstly to the Registered Manager, Victoria Joy. Then if they are unhappy with how the provider has managed their compliant can be made to:
Their local authority:
Devon County Council
0845 155 1007
If after that, they are still unhappy, complaints need to be made the Ombudsman.
The Local Government Ombudsman
P.O Box 4771
Telephone: 0300 061 0614 or 0845 602 1983
The Old Rectory’s complaints procedure can also be seen on the homes notice board, and is also contained within the service user guide.
- Take all necessary action to protect service user’s legal rights.
- Make all possible efforts to protect service users from every sort of abuse and from possible abusers.
If however abuse of any kind occurs, The Old Rectories and Care Quality Commissions’ safeguarding protocol is adhered to in the following ways:
Notify the Care Quality Commission under Regulation 18 – Notification of other incidents of The Care Quality Commission (Registration) Regulations 2009
Notify their local safeguarding team:
Safeguarding Adults Team
Safeguarding Alerts Team: 01392 382339
If however the home is unsure whether the incident is of an abusive nature the appropriate person (Emily Farrington, Business Manager) would contact their local authority to discuss the matter further:
Devon County Council
The physical environment of The Old Rectory is designed for our service users’ convenience and comfort. In particular, we will do the following:
- Maintain the buildings and keep the gardens in a safe condition.
- Ensure all areas of the home are safe, tidy, pleasing and comfortable.
- Provide toilet, washing and bathing facilities suitable for the service users for whom we care and support which meet with the regulations in relation to the Health and Social Care Act 2008, the Regulated Activities Regulations (2010) and the Essential Standards of Quality and Safety 2010. The Old Rectory has twelve en-suite bedrooms, nine with shower facilities, one with a bath and two with W.C’s.
- Arrange for specialist equipment to be available if needed to maximise service users’ independence. The Old Rectory has a lift to the first floor.
- Provide individual accommodation which meets with the Essential Standards of Quality and Safety 2010. We currently have 12 single bedrooms of 12sqm or larger.
- Enable service users to have safe, comfortable bedrooms, decorated to their own style if they wish and with their own possessions around them.
- Ensure that The Old Rectory is kept clean, hygienic and free from unpleasant odours, with systems in place to control the spread of infection.
At The Old Rectory, we are aware that the home’s staff and care assistants will always play a very important role in service users’ welfare. We will do the following:
- Employ staff in sufficient numbers to meet with the Essential Standards of Quality and Safety 2010 and with the relevant skills to meet each individual service user’s needs. We currently employ 22 staff.
- Provide, at all times an appropriate number of staff with or studying/training for qualifications in Health and Social Care, to meet with the Essential Standards of Quality and Safety 2010. Seven staff are due to undertake NVQ training in either levels 2 or 3 in May 2013.
- Observe policies and practices relating to the Essential Standards of Quality and Safety 2010, and Health and Social Care Act 2008 which respect equal opportunities and protect service user’s safety and welfare.
- Offer our staff a range of training, which is relevant to their induction, foundation experience and further development. Staff are encouraged to study National Vocational Qualifications (NVQ) 2, 3 and 4 in Health and Social Care.
Management and Administration
We know that the management and leadership of the home is critical to all its day to day operations. To provide leadership of the highest quality, we strive to always have in place a Registered Manager or person who is qualified, competent and experienced for the task. Our managers and team leaders are as follows:
Victoria Joy – Registered Manager
Has worked at The Old Rectory since 2000.
18 years’ experience working with children and adults with Autism, Learning Disabilities and other associated complex health and emotional needs.
Qualified by: NVQ Level 3 in Health and Social Care.
Registered Managers Award.
Emily Farrington – Business Manager
Has worked at The Old Rectory since 2005
12 years’ experience working with adults and children with Autism, Learning Disabilities and other associated complex health and emotional needs.
Qualified by: NVQ Level 3 in Health and Social
NVQ Level 3 in Business and Administration
NVQ Level 3 in Management.
Currently undertaking NVQ level 5 in Management, due for completion in late 2013
Susan Mackay – Administrative Assistant
Has worked at The Old Rectory since January 2012
Qualified by: Currently undertaking NVQ Level 3 in Business and Administration
- Operate effective quality assurance and quality monitoring systems.
- Work to accounting and financial procedures that safeguard service users’ interests.
- Offer service users appropriate support and assistance in the management of their personal finances
- Supervise all staff and care assistants regularly and carefully.
- Keep up-to-date and accurate records on all aspects of the home and its service users.
- Ensure the health, safety and welfare of service users and staff are promoted and protected.
The Underpinning Elements
Our aims relating to the rights of service users and quality care at The Old Rectory are as follows:
Person Centred Care
We want everything we do in the home to be driven by the needs, abilities and aspirations of our service users, not what staff, management or any other group would desire. We recognise how easily this focus can slip and so we will remain focused to ensure that the facilities, resources, policies, activities and services of the home remain purely service user-led. We have monthly service user ’focus’ meetings.
Our Fitness for Purpose
We are committed to achieving our stated aims and objectives and we always welcome the scrutiny of our service users and their family or representatives.
We aim to provide a total range of care in collaboration with all appropriate agencies, to meet the overall personal, mental, spiritual and health care needs of our service users.
The care and support we provide at The Old Rectory is based on the thorough assessment of needs by person centred care planning and the continuous assessment, planning, implementation and evaluation of the care of each service user. This is reviewed on a monthly, six monthly and annual basis.
We are committed to on-going training for our staff and are aiming for a progressive improvement in the standards of training at all levels of our staff and management.
Review of our Statement of Purpose
Our statement of purpose is under regular review and The Old Rectory would welcome comments from service users, service user’s family, representatives and other parties.